Andromedasino Privacy Policy
How we handle the personal information of our Canadian players, and what that means for the way you use our site.
This Andromedasino privacy policy explains, in plain terms, how we collect, use and safeguard the personal information you share with us. It applies whenever you browse our site, open an account, or get in touch with our team, and it sits alongside our terms and our cookie policy as part of the same legal framework.
We wrote this page so it can be read from a phone as easily as a desktop, in short sections rather than one long legal block. Where a topic belongs on a different page of our site, such as how we handle deposits, we point you there instead of repeating it here. Nothing in this policy is a substitute for independent legal advice if you need clarification on how a specific rule applies to you.
What Information We Collect
When you register with us, we ask for the details needed to open and verify an account, such as your name, date of birth, contact details and payment information relevant to your chosen method. We also collect information generated while you use our site, including your gameplay activity, session history and communications with our support team.
Some information is collected automatically through your device and browser, such as technical identifiers and usage patterns. This helps us keep the site working correctly and secure. Our cookie policy explains in more detail how cookies and similar technologies are used across our pages.
Why We Process Your Data
We process personal information for a defined set of purposes: to create and manage your account, to provide the casino entertainment our site offers, and to communicate with you about your account or any support request you raise. We also use data to meet our own internal recordkeeping needs and to understand how our site is used so we can keep it reliable.
Where we rely on your consent, such as for optional marketing communications, you can withdraw that consent at any time through your account preferences or by contacting us directly. We do not sell personal information to third parties for their own marketing purposes. Any sharing of data is limited to what is necessary to run our site and support your account.
Legal Basis and Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by applicable recordkeeping obligations. When information is no longer needed, we take steps to delete or anonymise it. If you have questions about how long a particular piece of information is kept, our support team can explain the general approach that applies to your account.
Your Choices and Rights
You have the right to ask what personal information we hold about you, to request corrections where something is inaccurate, and to ask us to delete information we no longer need to keep. You can also ask us to restrict certain uses of your data or to provide a copy of it in a portable format where that applies.
Go to your account
Keeping Information Secure
We apply administrative and technical safeguards designed to protect the personal information we hold from loss, misuse or unauthorised access. Access to account data is limited to staff who need it to do their jobs, such as supporting your account or reviewing activity for security reasons.
No method of storing or transmitting information is completely without risk, and we continue to review and improve our safeguards over time. If you believe your account has been accessed without your permission, we ask that you contact our support team as soon as possible so we can look into it with you.
Sharing With Other Parties
We share personal information only where it is necessary to operate our site, such as with partners who help us process payments or deliver technical services. Any such sharing is governed by agreements that limit how that information can be used. We do not share your information with outside advertisers for their own independent marketing.
If you want to understand how a specific payment method handles your information once a transaction leaves our site, our payment methods page describes the options available and is the right place for those details. We keep this policy focused on how we, as the operator, collect and use your data.
Cookies and Device Information
Our site uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how our pages are used. Some of these are essential for our site to function, while others support analytics or personalisation.
You can manage cookie preferences through your browser settings, and our cookie policy sets out the categories we use and how to adjust them. Changing these settings may affect how our site behaves on your device, including on our mobile casino experience.
Responsible Use of Your Information
We take age and identity verification seriously as part of protecting both our players and our site. Our platform is intended only for players who meet the legal gambling age of 19+ in their province, and account information is used in part to support that requirement.
If you have concerns about your own play, our responsible gambling page explains the tools and support available, separate from the data practices described here. This privacy policy covers how information is handled, not how play itself is managed.
What personal information does this privacy policy cover?
It covers the information we collect when you register, verify your account, play on our site, or contact our support team, including technical data collected automatically through your browser or device.
Can I ask what data you hold about me?
Yes, you can request a summary of the personal information we hold about your account, along with corrections or deletion where applicable, by contacting our support team.
Does this policy explain how cookies are used?
Cookies are covered in detail on our separate cookie policy page, which lists the categories used across our site and how you can adjust your preferences.
Is my information shared outside Andromedasino?
We only share personal information where necessary to operate our site, such as with partners supporting payments or technical services, under agreements limiting its use.
